There is no refunds for change of mind on a purchased item/s.
To cancel an order once placed- If you have placed an order and then change your mind we do not offer refunds. If you placed an order and accidentally ordered the wrong item and need it changed this will be applicable. If you insist on a refund for a cancellation and have a valid reason please call us directly on (02) 88833381 and there will be an admin fee to reverse payment.
Damaged/Faulty products – If products are received damaged/faulty please contact body treats within 48 hours to advise us of the order date and the details of the damaged product. Damaged products must be sent back to body treats within 21 days of receipt, this gives you time to open the product and if its faulty we can be informed ASAP. New products will be dispatched only once the damaged products have been received by us. You will not be charged freight to have the new undamaged item sent to you. We will also reimburse you any postage fees you incur to send us back the damaged product.
Incorrectly ordered items – If you happen to order the wrong item you can send it back and we will send the correct item out to you. Please contact us within 48 hours of receipt to advise that you have incorrectly ordered. Returned items must be undamaged and unopened, sealed in their original packaging. You are responsible for sending the incorrectly ordered item/s back to us. You will also be charged for freight once again when we send out the correct item (dependent on shipping method required). If necessary, you will have to pay the difference if the item costs more. We do not refund your money for the wrong choice of item, however we are happy to give you a store credit for the value of the item/s. Incorrectly ordered items must be sent back within 14 days of receipt.
Incorrectly sent items – Any items incorrectly sent by body treats, will be re-sent to you free of charge. If body treats has sent you a product you did not order, please contact us within 48 hours to advise. We will ask you to send back the incorrect product before we dispatch the correct one. The postage fee you incur to send the item back to us will be reimbursed.
Reaction to products– We suggest you only purchase the skincare if you have tried it and are aware there is no reactions to your skin. You must be prepared to take the risk of an adverse or disappointing reaction. While we refund / exchange on faulty products we do not refund / exchange because you don’t like a product or it has caused a reaction. We obviously cannot verify evidence of an adverse reaction with an online customer due to their inability to present in person and at the time to substantiate such a claim. There is also many contributing lifestyle factors to skin reactions not solely on a skincare product. Body Treats accepts no responsibility for any reactions caused by the brands Body Treats sells, and does not accept back products for this reason. For this reason we recommend to have tried the products on your skin from a salon prior to purchasing online with Body Treats.
Coupon was not applied in checkout- Once you have placed your order and did not apply the coupon code we can not refund you your order or apply the code. If you email us requesting this it can not be done. So please take your time in entering the code and if you have an issues you can ‘live chat’ with us or call us in office hours 9am-5.30pm on (02) 8883-3381.
If you require a full list of ingredients before purchasing the product please contact us directly to avoid a diverse reaction to the products.